Terms and Conditions
Welcome to Kocane Customs. These terms and conditions outline the rules and regulations for using our website, products, and services. By accessing or purchasing from Kocane Customs, you agree to comply with the following terms and conditions.
If you do not agree with any part of these terms, please refrain from using our services.
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1. General
1.1 About Us: Kocane Customs is an online platform specializing in customized and curated posters for customers.
1.2 Eligibility: By accessing or using our services, you confirm that you are at least 18 years of age or using the services under parental/guardian supervision.
1.3 Changes to Terms: Kocane Customs reserves the right to update, modify, or replace these terms at any time. The revised terms will be posted on the website.
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2. Products and Services
2.1 Product Description: We strive to ensure all product descriptions, images, and details are accurate. However, slight variations may occur due to screen resolutions or printing processes.
2.2 Customization: Customers can provide images, text, or designs for personalized posters. It is the customer's responsibility to ensure that such content does not infringe on copyrights or intellectual property rights.
2.3 Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
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3. Orders and Payments
3.1 Placing Orders: Orders are processed only after full payment is received. You will receive a confirmation email with order details upon successful payment.
3.2 Pricing:
Prices are listed in local currency and include applicable taxes unless otherwise stated.
We reserve the right to change prices at any time without prior notice.
3.3 Payment Methods: We accept secure payment options, including credit/debit cards, UPI, and other approved gateways.
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4. Shipping and Delivery
4.1 Shipping Policy: We offer shipping within designated regions. Shipping costs will be displayed during checkout.
4.2 Delivery Time: Orders are typically delivered within 5-10 business days. Delivery delays may occur due to unforeseen circumstances such as courier issues or natural events.
4.3 Tracking: Customers will receive tracking details once the order is dispatched.
4.4 Address Accuracy: Ensure your delivery address is accurate. We are not liable for delays caused by incorrect addresses.
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5. Returns, Refunds, and Cancellations
5.1 Cancellations: Orders can be canceled within 12 hours of placing the order. After this period, orders cannot be canceled.
5.2 Returns and Refunds:
Customized posters cannot be returned unless there is a defect or the product delivered does not match the order.
Claims for defects or incorrect products must be raised within 48 hours of delivery.
To process returns, customers must share clear images and order details.
Refunds will be processed only after inspection and approval.
5.3 No Refund for Delays: Delivery delays caused by third-party courier services are beyond our control and not eligible for refunds.
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6. Intellectual Property
6.1 Ownership of Content: All content, designs, and products on the Kocane Customs website, including images, graphics, and text, are the property of Kocane Customs and protected under copyright law.
6.2 User-Submitted Content: Customers providing content for custom posters must ensure they hold ownership or rights to use such content. Kocane Customs is not responsible for copyright violations.
6.3 License to Use Content: By submitting designs or text for customization, customers grant Kocane Customs the right to use the content to create the requested product.
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7. Limitation of Liability
Kocane Customs shall not be held liable for any:
Indirect, incidental, or consequential damages arising from the use of our products or website.
Issues caused by third-party services, including courier delays or payment gateway errors.
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8. User Conduct
Users agree not to:
Use the website for illegal or unauthorized purposes.
Attempt to hack, disrupt, or damage the website.
Share false or misleading information when placing orders.
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9. Privacy Policy
Please refer to our Privacy Policy for details on how we handle and protect user information.
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10. Governing Law
These terms are governed by the laws of [Insert Jurisdiction/State]. Any disputes will be subject to the jurisdiction of the local courts.
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11. Contact Us
For queries, complaints, or support, reach out to us at:
Email: kocanecustoms@gmail.com
Contact Number: +91 9479474042
Address: Silicon city, Indore (M.P.),452012
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By using the services of Kocane Customs, you confirm that you have read, understood, and agreed to these terms and conditions.